Job Description

Exciting opportunity to join one of the fastest growing franchise companies in the US!     

National Janitorial Franchise Company is looking for a Bilingual Operations Manager/Quality Control Representative.   

Core duties and responsibilities include the following. Other duties may be assigned.

  • Conducts monthly onsite inspections to ensure special services were done properly, ensuring customer satisfaction.
  • Conducts walkthroughs for new client starts or transfers.
  • Matches existing unit franchise owner with the appropriate customer. 
  • Provides orientation to the new franchise owners.
  • Receives, tracks, and resolves all work orders in a timely manner.
  • Negotiates pricing and manages special services and/or activities. 
  • Has strong client relation skills and ability to resolve demanding requests, issues, and concerns.
  • Orients, oversees, manages, and supports franchise owners and customers.
  • Enters data in the system for all inspections performed during the day and send daily report to Regional Director.

Skills / Requirements

  • Excellent written and verbal communication skills
  • Bilingual English/Spanish a MUST
  • Ability to organize and prioritize multiple tasks
  • Minimum 2 years Customer Service experience in the janitorial/service industries.
  • Valid Driver’s License and Insurance Coverage
  • Basic computer skills