Bi-Lingual Operations/Brand Manager
We are a fast-paced, growing commercial cleaning business looking for a high-energy, part-to full-time person that can easily manage multiple projects in a dynamic environment. This position requires extensive experience in customer service, planning, scheduling, successfully meeting important deadlines by performing the following duties. The successful candidate must be fluent in both English and Spanish. Must be available for occasional evenings and weekends.
Skills / Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Core duties and responsibilities include the following. Other duties may be assigned.
• Has strong customer relation skills and ability to resolve demanding issues and concerns.
• Orientates, oversees, manages, and supports franchise owners and customers.
• Matches existing unit franchise owner with the appropriate customer.
• Conducts walkthroughs for new starts or transfers.
• Receives, tracks, and resolves all work orders in a timely manner.
• Conducts onsite inspections to ensure services were done properly, guaranteeing customer satisfaction.
• Enters data in the system for all inspections performed during the day and updates Regional Director.
• Performs monthly telephone inspections with current clients
To perform the job successfully, an individual should demonstrate the following competencies:
? Initiative - Sets and achieves challenging goals; volunteers readily; undertakes self-development activities; seeks increased responsibilities; demonstrates persistence and overcomes obstacles; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
? Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
? Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
? Dependability - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
? Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
? Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
? Project Management – Good project management skills, able to schedule and complete multiple tasks in a short period of time. Able to quickly pivot from one task to another. Communicates changes and progress; completes projects on time. Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules franchisees and their jobs; builds commitment and overcomes resistance; monitors transition and evaluates results.
? Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Able to manage difficult or emotional customer situations, if they arise.
? Customer Service - Responds promptly to customer needs for service or assistance; solicits customer feedback to improve customer satisfaction; meets commitments.
? Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
? Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in weekly huddle meetings.
? Written Communication - Writes clearly and concisely; able to read and interpret written information in both English and Spanish.
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents in both English and Spanish such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in front of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver's license, valid auto insurance coverage, and acceptable motor vehicle record.
Pay: $42,000 to $50,000/year
Based on experience
Job Status: Full Time