Job Description

JOB DESCRIPTION

Rapidly Growing National Franchise Company in Commercial Cleaning Industry, seeking experienced person in Janitorial Operations. Must be strong trainer and have SUPERIOR CUSTOMER SERVICE skills. Career opportunity for person with strong work ethic.  The Brand Operations/Customer Service Manager is responsible for inspecting client accounts and building client relationships. This is a full-time salaried position. Must be willing to work nights and weekends as necessary. Must have a valid driver’s license, auto insurance coverage and a well-running respectable vehicle.

EMPLOYEE BENEFITS

- Competitive salary plus bonus package

          - Base Salary:  $55-$64K/year (plus additional bonus package (depending on experience)

- Health benefits offered after 90 days

- Retirement plan with company match

- Paid vacation 

- Gas travel allowance

- Company computer, phone, and tablet provided

- Complete paid training

RESPONSIBILITIES

- MUST HAVES FOR SUCCESS:

          - CUSTOMER SERVICE, CUSTOMER SERVICE, AND CUSTOMER SERVICE

          - EXTREMELY ORGANIZED & DETAIL ORIENTED

          - STRONG MENTORSHIP/COACHING SKILLS

          - THRIVES IN EXTREMELY FAST PACED ENVIRONMENT AND ABLE TO SUCCESSFULLY JUGGLE MANY TASKS

          - PROFICIENT WITH COMPUTER CAPABILITIES

- Proactive monthly inspections of client accounts

- Build customer relations

- Handle client requests and issues

- Franchisee development, support and training

- Attend all initial walk-throughs with new accounts and franchisees

- Recommend solutions to customers when considering canceling service

- Maintain client accounts with a goal of 99% or greater account retention

- Maintains relationships with all Franchise Owners

- Ability to work nights and weekends on occasion as necessary

QUALIFICATIONS

- RE-READ THE MUST HAVES IN THE RESPONSIBILITIES SECTION

- Demonstrate SUPERIOR customer service skills

- Excellent written and verbal communication abilities

- Able to organize and prioritize multiple tasks

- Conduct Training classes

- Must be willing to work some evenings as needed

- High school diploma or GED required; Bachelor’s degree preferred but not required

- Minimum 4 years Customer Service/Operations experience in the janitorial OR service industries

- Professional appearance

- Valid Driver’s License and Auto Insurance Coverage

- Moderate technology skills including the ability to use laptops, tablets, phones, G-Suite, Microsoft Office, the Internet, websites, email, and texting

PERSONAL TRAITS:

- CUSTOMER FIRST mentality

- Extremely organized

- Extremely detail oriented

- Thrives in fast pace environment

- Brand building mindset

- High Integrity / Trustworthiness

- Self-Directed / Motivated

- Collaborative / Team Player

- Responsible / Accountable

- Patient & Persistent

- Passionate

- Driven to Succeed