Client Account Manager

Anago Cleaning Systems, a nationally recognized franchised commercial cleaning company, has an immediate opening in the operations department as a Client Account Manager (CAM).

The Client Account Manager (CAM) works closely with both the Service Providers, who provide commercial cleaning services to our Clients) and Client base (for whom we have a Service Agreement with for cleaning services) to manage relationships with commercial and industrial clients throughout Northeast Ohio. In doing so, you're responsible for ensuring our client’s experience meets or exceeds Anago's standards. This includes developing and maintaining relationships with clients and the key personnel within their organizations. Conducting business reviews to ensure clients are satisfied with their service as well as develop new revenue generating opportunities within that client relationship while keeping Anago's full service of offerings and capabilities top of mind for each client. The CAM will also be responsible for using and updating Anago's Director of Operations to ensure that department managers and leadership alike are aware of changes within the client organization or its key personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible to build and maintain relationships with existing clients and key personnel within customer companies.

Represent the Anago Brand with vigor and enthusiasm.

Acquire and maintain sound knowledge of Anago's services offerings.

Conduct on site business reviews / inspections to ensure clients are satisfied with their services and service delivery.

Communicate, coordinate and conduct onsite visits for new starts and transfers

Responsible to grow Anago's service revenue base by introducing Anago's full service of offerings and providing solutions to clients.

Partner with internal departments to communicate customer needs and preferences.

Escalate and resolve areas of concern as raised by clients.

Carry out client satisfaction surveys and reviews.

Coordinate with and work effectively with all internal departments to ensure client needs are fulfilled timely and effectively.

Mentor Franchise Owners in all aspects of their business including work schedule implementation, building assessment via inspections, presenting, and selling project work, and complaint resolution.

Ability to share training procedures in a classroom setting and onsite at the account they service.

QUALIFICATIONS:

Necessary and desirable qualifications include, but are not limited to, the following:

Knowledgeable in administrative and clerical procedures and systems such as word processing, managing files and records.

Wiliness and ability to learn relevant software programs such as Anago's propriety software that impacts day to day operations (training provided).

Knowledgeable of principles and processes for providing customer services and delivering value. This includes customer needs assessment, meeting quality standards for client service, and evaluation of customer satisfaction.

Proficient in Mac, iPhone, and iPad as well as MS Office.

A customer-oriented attitude.

Problem-solving aptitude.

Ability to work well within a team and independently.

Excellent communication skills both verbally and written.

Salary starts at $60,000 plus a GREAT Commissions and Bonuses available! Can easily add another $20,000 -$30,000 a year.

We also have private fitness center that all employees can use for FREE!

In addition, you will receive a $600 monthly gas allowance and we offer health Insurance.

Total package = $67,200 per year plus commissions and bonuses.

Job Type: Full-time

Employment Type

Full-time