Job Description

The Operations Field Inspection and Customer Service Representative is a critical position in Anago of the Bay Area’s organizational success. This role provides prompt and responsive customer service to our clients and our Franchisees and is critical in maintaining our brand and relationships with clients by doing monthly visits to various clients. This role is also integral in setting up our Franchisees for success and helping them build their small business. Not sure what a Franchisee is or about a franchise model? Not a problem ... we're provide all the training required to give you an in depth understanding. A successful candidate will be bilingual in English and Spanish and be able to build rapport quickly with clients and Franchisees both in person and over the phone, utilize a systematic and organized plan to manage day to day responsibilities and possess a professional attitude and desire to provide the best service possible to our clients.

We are open to full time candidates to work in the San Jose office. The compensation package includes an hourly rate, bonuses for client retention and an opportunity to add commission based selling additional services such as carpet cleanings or strip and wax. We also provide either a company vehicle or car allowance and gas card to cover any business miles, paid vacation and training, and employer contributions towards health care. We are a family owned business with a great team environment.

Responsibilities :

  • Monthly in person inspections of client accounts
  • Handle client requests and issues
  • Work closely with clients to meet their needs and prevent cancellations
  • Place new and transferred accounts with Franchisees
  • Franchise support and training
  • Build customer relations
  • Propose extra services or work with client to make modifications to service
  • Prompt and detailed data entry


Requirements:

  • Bilingual in English and Spanish
  • Excellent written and verbal communication skills
  • Positive attitude and willingness to learn
  • Ability to organize and prioritize multiple tasks
  • Conduct training classes
  • Preferred 1 year Customer Service experience
  • Sales Experience also preferred
  • Experience in the janitorial/service industries a plus
  • Valid Driver’s License and Insurance Coverage
  • Basic computer skills

Anago of the Bay Area is a nationally recognized franchised commercial cleaning company