Job Description

1) Description For Ops person/Manager
Exciting opportunity to join one of the fastest growing franchise companies in the US! International
Janitorial Franchise Company is looking for an Operations Field Services Manager.
Job Description:
The Operations Field Services Manager is responsible for overseeing each client account and the
Franchise Owners in the system. This is a full-time salaried position. Must have a valid driver’s
license, insurance coverage and a well-running respectable vehicle.
? Proactive monthly inspections of client accounts
? Build customer relations
? Handle client requests and complaints
? Franchisee development, support and training
? Maintains relationships with all Franchise Owners
? Attend all initial walk-throughs with new accounts and franchisees
? Visit all new accounts within 24 business hours after first initial clean
? Recommend solutions to customers when considering canceling service
? Transfer accounts between Franchise Owners as requested and document each transfer in the
company software

? **Must be bilingual in Spanish and English**
? Must be willing to work some evenings as needed
? High school diploma or GED required
? Minimum 2 years Customer Service experience in the janitorial/service industries preferred
? Strong presentation skills with ability to conduct training classes
? Professional appearance
? Demonstrate effective customer service skills
? Excellent written and verbal communication abilities
? Ability to organize and prioritize multiple tasks
? Valid Driver’s License and Insurance Coverage
? Basic technology skills including the ability to use laptops, tablets, phones, G-Suite, Microsoft Office,
the Internet, websites, email, and texting
? Competitive salary plus commission package
? Company computer, tablet and phone provided
? Complete paid training