Job Description

Job Description

JOB TITLE:  Office Manager

 

Reports To:      Owner                                                             Non-Exempt                                                                                         

Summary:

Rapidly Growing National Franchise Company in Commercial Cleaning Industry, seeking experienced Office Manager with very strong interpersonal skills with a focus and mindset towards excellent customer service.  This is a full-time salaried position that is a career opportunity for person with strong work ethic. This position is primarily responsible for providing office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects by performing the below duties and responsibilities.

WHY JOIN US:

  • Fun and energetic atmosphere
  • Be part of growing a brand in Greater Philadelphia & South Jersey market
  • Interaction with multiple divisions (corporate office, franchise business owners, clients, etc)
  • Training

EMPLOYEE BENEFITS

- Competitive salary plus bonus package

         - Base Salary:  $48K - $57K/year (depending on experience)

- Medical / Dental / Vision benefits offered after 60 days

- Retirement plan with company match

- Paid vacation 

IDEAL CANDIDATE MUST BE/HAVE:

  • HIGHLY Proficient computer skills, specifically in Microsoft Office (Word & Excel) & also a quick learner with new systems
  • Ability to multi-task in fast paced environment
  • Customer Focused with an outgoing personality
  • Highly & self-motivated
  • Team Player
  • Highly Organized
  • Process Oriented
  • Professional
  • Excellent time manager and efficient
  • An excellent communicator, both written and verbal
  • Basic mathematical skills to calculate figures and amounts

COMPUTER SKILLS:

  • HIGHLY Proficient computer skills, specifically in Microsoft Office (Word & Excel)
  • A quick learner with new systems and implementation
  • Ability to create spreadsheets
  • Bookkeeping & Quick Books experience is a big plus

EDUCATION:

  • Associate's Degree or higher (preferred)

EXPERIENCE:

  • Office Manager or Administrative Assistant: 3+ years (Preferred)
  • Customer Service:  3+ years (Preferred)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following, but not limited to:

  • Demonstrate strong interpersonal skills with the ability to engage effectively with ownership, management, staff, clients, and unit franchisees
  • Support Sales and Operations teams 
  • Answers and directs incoming calls.
  • Create and run reports 
  • Regularly update CRM activities to ensure consistency of data
  • Process documents for new accounts
  • Schedule presentation appointments for prospective franchisees
  • Manage calendar for owner & office
  • Performs other general administrative duties, as needed
  • Bookkeeping & Quick Books experience is a big plus

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.