Job Description

Rapidly Growing National Franchise Company in Commercial Cleaning Industry, seeking experienced person in Janitorial Operations. Must be strong trainer and have SUPERIOR CUSTOMER SERVICE skills. Career opportunity for person with strong work ethic.  The Field Operations/Customer Service Field Representative is responsible for inspecting client accounts and building client relationships. This is a full-time salaried position. Must be willing to work nights and weekends as necessary. Must have a valid driver’s license, auto insurance coverage and a well-running respectable vehicle.

Responsibilities

- CUSTOMER SERVICE, CUSTOMER SERVICE, AND CUSTOMER SERVICE

- Proactive monthly inspections of client accounts

- Build customer relations

- Handle client requests and issues

- Franchisee development, support and training

- Attend all initial walk-throughs with new accounts and franchisees

- Recommend solutions to customers when considering canceling service

- Maintain client accounts with a goal of 99% or greater account retention

- Maintains relationships with all Franchise Owners

- Ability to work nights and weekends as necessary

 EMPLOYEE BENEFITS

- Competitive salary ($35K -$38K) - plus commission package

- Paid vacation after 6 months

- Gas allowance

- Company computer, IPAD and Cell Phone provided

- Complete paid training Program

 

Skills / Requirements

QUALIFICATIONS 

- Demonstrate SUPERIOR customer service skills

- Excellent written and verbal communication abilities

- Able to organize and prioritize multiple tasks

- Conduct Training classes

- Must be willing to work some evenings as needed

- High school diploma or GED required; Bachelor’s degree preferred but not required

- Minimum 2 years Customer Service experience in the janitorial OR B to B - service industries

- Professional appearance

- Valid Driver’s License and Auto Insurance Coverage

- Basic technology skills including the ability to use laptops, tablets, phones, Power Point, Microsoft Office, the Internet, websites, email, and texting

PERSONAL TRAITS:

- CUSTOMER FIRST mentality

- Brand building mindset

- High Integrity / Trustworthiness

- Self-Directed/Motivated

- Collaborative / Team Player

- Responsible / Accountable

- Patient & Persistent

- Passionate

- Driven to Succeed