Job Description

Exciting opportunity to join one of the fastest growing franchise companies in the US! International Janitorial Franchise Company is looking for a Operations Field Services Manager.

Job Description:

The Operations Field Services Manager is responsible for overseeing each client account and the Franchise Owners in the system. This is a full-time salaried position. Must have a valid driver’s license, insurance coverage and a well-running respectable vehicle.

Responsibilities:

  • Proactive monthly inspections of client accounts
  • Build customer relations
  • Handle client requests and complaints
  • Franchisee development, support and training
  • Maintains relationships with all Franchise Owners
  • Attend all initial walk-throughs with new accounts and franchisees
  • Visit all new accounts within 24 business hours after first initial clean
  • Recommend solutions to customers when considering canceling service
  • Transfer accounts between Franchise Owners as requested and document each transfer in the company software


Requirements:

  • **Must be bilingual in Spanish and English**
  • Must be willing to work some evenings as needed
  • High school diploma or GED required; Bachelor’s degree preferred but not required
  • Minimum 2 years Customer Service experience in the janitorial/service industries preferred
  • Strong presentation skills with ability to conduct training classes
  • Professional appearance
  • Demonstrate effective customer service skills
  • Excellent written and verbal communication abilities
  • Ability to organize and prioritize multiple tasks
  • Valid Driver’s License and Insurance Coverage
  • Basic technology skills including the ability to use laptops, tablets, phones, G-Suite, Microsoft Office, the Internet, websites, email, and texting

Benefits:

  • Competitive salary plus commission package
  • Gas travel allowance
  • Company computer, tablet and phone provided
  • Complete paid training
  • Paid vacation after 6 months