Job Description

Description

In this exciting role, you will work closely with our internal team and our franchise offices to help support their operations. This includes support, training, reporting, testing, troubleshooting, developing training materials, and more. If you’re seeking a position with a well-established, essential business, and you have a desire to join a booming industry, this may be the opportunity for you! 

This role requires someone who is exceptionally organized and always on the ball, can juggle multiple tasks at once, prioritizes projects, and sets themselves up for future success by maintaining meticulous details in the present.

Base Salary: $50,000 - $55,000 /year

Benefits Include:

  • Comprehensive healthcare plan at $99 per employee with company covering 50% of cost for spouse and children
  • Company-covered life insurance policy with value of 1 year’s salary available at no cost
  • Up to 6% match on 401K contributions after 6 months of employment
  • Great PTO policy and ability to earn up to 1 full month off based on tenure
  • Paid holiday schedule
  • Frequent company-sponsored events such as sporting events, BBQs, themed lunches
  • Community volunteering opportunities
  • Employee game and relaxation room
  • Tuition assistance program
  • Paid training
  • Child care assistance program up to $200/month

About Us:

We are leaders in the commercial cleaning franchising space and we continue to grow. We have a culture focused on open feedback, constant collaboration, and continuous learning… and our people love it! Anago Cleaning Systems is an over 30-year-old, family-owned, internationally recognized commercial cleaning franchising company. When it comes to striving for excellence, not only do we commit to client and franchisee satisfaction, but employee satisfaction as well. We are driven by the people we are surrounded by each and every day.

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

About You:

We are seeking an experienced, reliable, and task-orientated Technical Support Specialist. If you’re a self-motivated professional, capable of managing your workload and prioritizing daily tasks in a fast-paced corporate environment, this is a great opportunity! The ideal candidate will have the ability to exercise good judgment in a variety of situations, possess strong written and verbal communication, administrative, and organizational skills, and be able to balance multiple priorities.

Responsibilities include but are not limited to:

  • Provide technical and operational support both internally and to franchise offices
  • Assist in training of Franchise Owners and their staff in our various CRM software platforms & processes
  • Assist in maintaining and updating CRM databases, document repositories, and operational platforms
  • Troubleshoot, test, and assist with developing new software solutions
  • Assist in developing and implementation of training materials
  • Other related projects as assigned

Needed knowledge and skills:

  • Fast learner with strong organizational skills with excellent attention to detail
  • Excellent written and verbal communication skills
  • Independently motivated
  • Highly resourceful and accomplished team player with a solid ability to work independently
  • Strong use of critical thinking and contextual clues when troubleshooting with franchise offices or when working with software development
  • Forward-thinking individual who actively seeks opportunities and proposes solutions
  • Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment
  • Beginner to intermediate level experience in UI/UX designs, implementations, and testing
  • Intermediate to advanced-level computer skills
  • Proficient in all Microsoft Office products
  • Careful attention to detail when performing data analysis
  • Experience working with developers in implementing and troubleshooting new or existing software
  • Understands workflows and can map out processes
  • Experience with system integrations and/or coordination
  • Experience with creating and updating SOPs for new or existing procedures
  • Bachelor’s Degree from an accredited institution preferred

Bonus points for:

  • Experience with Adobe Suite of software
  • Experience with Adobe Captivate software
  • Bilingual (English/Spanish)